ARBITRO PER LE CONTROVERSIE FINANZIARIE (ACF) (Banking and Financial Ombudsman)
CDP Investimenti Sgr joins the Arbitro per le Controversie Finanziarie (ACF), established by CONSOB with resolution of 4 May 2016 No. 19602.
The ombudsman has jurisdiction over disputes relating to the breach of the obligations of diligence, correctness, information and transparency in the exercise of activity governed by Part II of the Consolidated Law on Finance (TUF) by financial intermediaries, including cross-border disputes and disputes subject to EU Regulation No. 524/2013, except for disputes involving the request for sums of money for an amount exceeding 500,000.00 Euro (five hundred thousand/00).
The right to appeal to the ACF cannot be renounced by the customer and can always be exercised, even in the presence of clauses for the devolution of disputes to other out-of-court resolution bodies, in the investment contracts that govern the relationship between the customer and broker.
CDP Investimenti Sgr guarantees that any complaints received from Customers will always be assessed in the light of ACF based guidelines. In the event of non-acceptance or partial acceptance of such complaints, CDP Investimenti Sgr will provide the Customer with adequate information about the methods and timing for submitting an appeal to the ACF through CONSOB.
Appealing to the ACF is free of charge.
Appeals are made online, through the ACF website (www.acf.consob.it; available from 9 January 2017).